Difference between revisions of "Out-of-vehicle experience"
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| − | =Background= | + | ==Background== |
Certain low cost strategies, such as real-time arrival and routing information, attractive waiting areas, universal fare media, marketing/perception influence, and other low-cost measures can cost-effectively increase ridership by improving the transit experience. | Certain low cost strategies, such as real-time arrival and routing information, attractive waiting areas, universal fare media, marketing/perception influence, and other low-cost measures can cost-effectively increase ridership by improving the transit experience. | ||
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==Strategies== | ==Strategies== | ||
| − | + | ===Real-time arrival and routing information=== | |
| − | + | * Reduces anxiety about when the next bus will come | |
| − | + | * Allows more accurate trip planning, so less time has to be spent at the actual stop | |
| − | + | * “Enhancing the Rider Experience: The Impact of Real-Time Information On Transit Ridership” www.nctr.usf.edu/pdf/576-15.pdf | |
| − | + | ===Attractive and more secure waiting areas=== | |
| − | + | * Studies suggest that time spent waiting for a transit vehicle is considered more costly by the patron than in-vehicle time; however, this can be mitigated by improvements to the waiting area, i.e. good lighting, protection from the elements and a comfortable place to sit. | |
| − | + | * “Effects of Pedestrian Improvements on Transit Ridership and Customer Satisfaction” http://rns.trb.org/dproject.asp?n=27843 | |
| − | + | ===Improvement to the quality of pedestrian network=== | |
| − | + | * Virtually all transit riders are pedestrians at some point in their trip. So the quality of the pedestrian network -- principally sidewalks and safe road crossings -- strongly influences the ability of travelers to access transit stops and then their willingness to use transit. Factors include the very existence of sidewalks, their connectivity in a useful network, and whether or not residents feel safe using them. | |
| − | + | * "Pedestrian Environments and Transit Ridership" [http://www.nctr.usf.edu/jpt/pdf/JPT12-1Ryan.pdf] | |
| − | + | * “Pedestrian Infrastructure Improvements: Effects on Transit Use and Perceptions of the Pedestrian Environment In Portland’s Roseway Neighborhood“ http://webcache.googleusercontent.com/search?q=cache:iz1tYaLid-0J:pdx.edu/sites/www.pdx.edu.cus/files/PR119.pdf+&cd=2&hl=en&ct=clnk&gl=us&client=firefox-a | |
| − | + | ===Universal fare media=== | |
| − | + | ===Marketing=== | |
Revision as of 22:37, 13 February 2012
Background
Certain low cost strategies, such as real-time arrival and routing information, attractive waiting areas, universal fare media, marketing/perception influence, and other low-cost measures can cost-effectively increase ridership by improving the transit experience.
Introduction
The out-of-vehicle waiting experience plays a critical role in an individual’s willingness to use transit for their traveling needs. A pleasant walk to and wait at a transit stop can add value to the transit experience, while time spent in a dirty, loud or unsafe environment is perceived to be much more costly that time spent in-vehicle (source)
Strategies
Real-time arrival and routing information
- Reduces anxiety about when the next bus will come
- Allows more accurate trip planning, so less time has to be spent at the actual stop
- “Enhancing the Rider Experience: The Impact of Real-Time Information On Transit Ridership” www.nctr.usf.edu/pdf/576-15.pdf
Attractive and more secure waiting areas
- Studies suggest that time spent waiting for a transit vehicle is considered more costly by the patron than in-vehicle time; however, this can be mitigated by improvements to the waiting area, i.e. good lighting, protection from the elements and a comfortable place to sit.
- “Effects of Pedestrian Improvements on Transit Ridership and Customer Satisfaction” http://rns.trb.org/dproject.asp?n=27843
Improvement to the quality of pedestrian network
- Virtually all transit riders are pedestrians at some point in their trip. So the quality of the pedestrian network -- principally sidewalks and safe road crossings -- strongly influences the ability of travelers to access transit stops and then their willingness to use transit. Factors include the very existence of sidewalks, their connectivity in a useful network, and whether or not residents feel safe using them.
- "Pedestrian Environments and Transit Ridership" [1]
- “Pedestrian Infrastructure Improvements: Effects on Transit Use and Perceptions of the Pedestrian Environment In Portland’s Roseway Neighborhood“ http://webcache.googleusercontent.com/search?q=cache:iz1tYaLid-0J:pdx.edu/sites/www.pdx.edu.cus/files/PR119.pdf+&cd=2&hl=en&ct=clnk&gl=us&client=firefox-a