Mobility Management

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Mobility Management

Mobility management is the professional practice of coordinating transportation resources on behalf of passengers. It usually focuses on coordination between different agencies providing transportation, and may include a technological component, such as scheduling and dispatching software, or regional website-based demand-response services. The National RTAP (Rural Transit Assistance Program) provides resources, like a Coordination and Mobility Management Toolkit, to transit managers on operating mobility management programs.

According to the National Center for Mobility Management (NCMM), mobility managers convene their clients, planners, and other stakeholders to design and launch new mobility options.

Core Competencies

NCMM has identified the follow core competencies for mobility managers:

1. Be willing to address community transportation challenges
2. Understand the unique transportation challenges faced by persons with disabilities, older adults, Veterans, transitioning youth, low income individuals and other vulnerable populations
3. Develop solutions that address unique community challenges
4. Create process improvements
5. Work creatively and in collaboration with stakeholders

Common Responsibilities

Mobility Managers interface with human service agencies to share information about their clients' travel needs. They also can develop relationships with community leaders, and leverage those relationships to advocate for public transportation service.