Talk:Agency website

article created--Amiller

Concerning this passage -- "The agency website can be a place to give detailed information to passengers, while internet communications, such as Facebook and Twitter, can offer a more personal component for addressing passenger concerns and giving timely updates." -- I question putting social media forward as a best practice for service alerts. There may be other delivery modes that are more appropriate and reach a broader audience. Should I change this passage to describe some of the issues with social media? See: [Getting real about the utility of social media for public transit http://www.trilliumtransit.com/2013/04/08/social-media-analyzed/] --Aaronantrim 09:16, 11 April 2013 (MST)